Lowongan Kerja Garuda IndonesiaApril Mei 2012

Garuda Indonesia adopted a Human Capital Management approach which perceives employees as assets with high levels of competitiveness. Engaged in the service industry, Garuda Indonesia acknowledges the importance of human resources in creating a strong and sustainable corporate performance. Therefore, since 2005 the Company has actively redefined its policies and human resources systems in order to be aligned with the Company’s grand strategy and objectives. For Garuda Indonesia, people have always been the main priority. Employees can be viewed as human capital, implying that Garuda Indonesia’s employees have knowledge, skills and potential work habits that can support the Company’s productivity. In order to become valuable capital with a strong contribution to the organization, every employee has to have a healthy work spirit and hence will be competent enough for the organization.

Garuda Indonesia Job Vacancy

List of available job opportunity in Garuda Indonesia

Recruitment Team Leader
PASSENGERS SERVICE ASSURANCE
OPERATION SERVICE ASSURANCE
CUTOMER RELATION ANALYST

Recruitment Team Leader

Awarded as “The World’s Most Improved Airline” and certified as 4-Stars Airline, Garuda Indonesia has been the leading airline in Indonesia and expanding throughout the world. To support its expansion, Garuda Indonesia is looking for a Recruitment Team Leader to drive changes in the recruitment and resourcing process within all directorates.

Recruitment Team Leader ensures recruitment and staffing process / activities are in place and effective, through internal hire, mass recruitment, external direct search, external agencies (head hunters, recruitment / outsourcing vendors). (S)he is accountable to standardize external recruitment partner(s) and assessment tools. (S)he ensures selection and evaluation process are aligned with competency model to support the development and career model in Garuda Indonesia.

Key Responsibilities:

Implements targeted resourcing / recruitment strategies to ensure smooth staffing process.
Manages strategic partnering with external recruitment vendor(s) for staffing of critical positions
Manages recruitment process and standardizes the business process
Standardizes assessment tools used for external recruitment / internal assessment
Manages and standardizes outsourcing providers
Aligns the competency model with employee / candidate assessment. Supports the development of competency model.

Requirements:

Male/Female
Indonesian Citizen
Minimum Bachelor Degree majoring Psychology or Human Resources Management
Have proficiency in commonly used Microsoft Office programs (such as Outlook, Excel and Power Point)
Fluent in English both oral & written
Certified in Behavioral Based Interview / Targeted Selection is prefered
Have strong business insight / accumen / business process
Sound experience in HR (minimum 5 years)
Sound experience in recruitment (all level), competency assessment / interview
Good external networking for direct search
Experience as assessor is a plus
Have a good integrity

PASSENGERS SERVICE ASSURANCE

Tanggung Jawab :

Memastikan tercapainya On Time Performance (OTP) melalui penanganan Pre and Post Flight Handling and Customer service
Memastikan operasional Pre and Post Flight handling and Customer Service oleh Ground Handling Agent (GHA) berjalan sesuai dengan SOP berlaku
Memastikan penanganan Code Share Agreement untuk Pre and Post Flight Handling dan Customer Service dengan Other Carrier terlaksana sesuai prosedur
Memastikan tersedianya laporan aktifitas yang berkaitan dengan Pre and Post Flight Handling dan Customer service
Memastikan penanganan Flight Irregularities oleh GHA berjalan sesuai dengan SOP
Memastikan tersedianya laporan Flight irregularities
Memastikan pelaksanaan aktifitas operasional penerbangan dan in flight catering sesuai dengan (Service Level Agreement) SLA
Memastikan hasil tindak lanjut temuan SLA, Station Service Report oleh GHA ditindaklanjuti

OPERATION SERVICE ASSURANCE

Tanggung Jawab :

Memastikan tercapainya On Time Performance (OTP) melalui penanganan operasional Load Control/Ramp Control/Catering Control oleh Ground Handling Agent (GHA)
Memastikan operasional Load Control/Ramp Control/Catering Control oleh GHA berjalan sesuai dengan SOP yang berlaku
Memastikan tersedianya laporan aktifitas yang berkaitan dengan Load Control/Ramp Control/Catering Control
Memastikan penanganan Flight Irregularities oleh GHA berjalan sesuai dengan SOP
Memastikan tersedianya laporan Flight irregularities
Memastikan pelaksanaan aktifitas operasional penerbangan dan in flight catering sesuai dengan SLA
Memastikan hasil tindak lanjut temuan SLA, Station Operation Report oleh GHA ditindaklanjuti

Persyaratan :

Pria / Wanita
Warga Negara Indonesia
Usia max. 27 tahun
Pendidikan lulusan min. D3 semua jurusan (diutamakan jurusan Transportasi Udara/Manajemen Bandar Udara) dari universitas/institusi pendidikan terkemuka
IPK min. 2.75 (skala 4.00) Berpenampilan menarik
Tinggi badan untuk wanita min. 160cm, dan laki-laki min. 165cm, dengan berat badan proporsional
Sehat jasmani dan rohani
Fresh graduates dipersilakan untuk melamar
Menguasai Bahasa Inggris (aktif lisan dan tulisan)
Menguasai penggunaan komputer dan aplikasi sistem informasi (min. Ms Office dan internet)
Bersedia ditempatkan di area Bandar Udara Soekarno-Hatta dan bekerja dengan sistem shift

CUTOMER RELATION ANALYST

TANGGUNG JAWAB :

Mengumpulkan dan memonitor Heavy Complaint dan Complaint yang berpotensi menimbulkan tuntutan hukum (Heavy Complaint ) yang disampaikan melalui berbagai Akses Customer Voice ( E-mail,Suggestion Form, Customer Care On Line, Postbox, SMS, Media Cetak, Website,Surat, Visit)
Menganalisa dan mengenali penyebab timbulnya Heavy Complaint maupun Complaint yang berpotensi menimbulkan tuntutan hukum yang diajukan oleh Customer
Melakukan klarifikasi dan menggali fakta serta akar permasalahan dari Heavy Complaint maupun Complaint dengan tuntutan hukum, yang disampaikan oleh customer
Menetapkan dan melaksanakan upaya Service Recovery (termasuk mempertimbangkan pemberian kompensasi) terhadap Heavy Complaint yang disampaikan pelanggan
Menyediakan informasi dan mengkomunikasikan hasil investigasi/klarifikasi serta memonitor upaya penyelesaian melalui jalur hukum
Menyusun dan melaksanakan Program Customer Care melalui berbagai program Special Event ( Customer Education, Forum Group Disscussion , Customer Gathering)
Merekomendasikan “Corrective Action” bagi unit service provider berdasarkan hasil evaluasi Customer Feedback
Mengkomunikasikan, mengkoordinasikan serta memastikan implementasi “corrective action” yang telah ditetapkan
Membuat dan mengembangkan program Customer Relation
Handling For Accident/Family Assistance ( Handling special case , coordinating with eksternal related departement, Visiting Victim/Pax)

PERSYARATAN :

Pria/Wanita
Usia maks. 27 tahun
Mempunyai penampilan dan kepribadian menarik serta enerjik
Pendidikan min. S1 diutamakan dari jurusan komunikasi, public relation, Sastra Inggris, Administrasi Negara, dan IT (Teknik Informatika) dari universitas terkemuka
Lebih disukai mempunyai pengalaman min. 1 tahun di bidang Customer Service
Mempunyai kemampuan perencanaan strategi dan kemampuan organisasional, kemampuan interpersonal, kemampuan komunikasi, inisiatif, dan self-motivated yang baik
Mempunyai kemampuan berbahasa Inggris yang baik (aktif lisan dan tulisan)
Menyukai tantangan dan mampu bekerja dalam tekanan dan melampaui target
Menguasai penggunaan komputer dan aplikasi sistem informasi (min. Ms Office dan internet)

Hanya pelamar yang memenuhi persyaratan yang akan dihubungi dan diundang untuk mengikuti proses seleksi. Seluruh proses seleksi akan dilaksanakan di Jakarta.

Pendaftaran hanya dilakukan secara online melalui website e-Recruitment Garuda Indonesia di http://career.garuda-indonesia.com

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